FREQUENTLY ASKED QUESTIONS
Do you sell elsewhere?
Yes, we also sell on Etsy. You can find our store by following the link - www.etsy.com/uk/shop/GagaKidz
How long are shipping times?
We make every item freshly after you've placed the order and try our best to get it shipped within 1-2 business days. Most orders ship the same day.
Purchases in the UK are delivered (by default) via Royal Mail 1st Class and once handed over to the Post Office should take about 1-3 business days to reach you. We also offer a next day delivery service for the UK.
Orders that ship overseas (by default) are via Royal Mail International Standard Air Mail. Once posted Royal Mail estimate 3-5 business days to reach Europe, and 5-10 business days for North America, Australia, NZ & South Africa, although it may take longer for local postal services to deliver. Delivery times to destinations other than these will take a minimum of 7 business days.
We highly recommend choosing the 'Premium' shipping option for international orders as this is a tracked service.
Why haven't I received my order yet? Where is my tracking number?
For 'estimated' shipping times see above.
If you chose standard shipping at checkout please note this is NOT a tracked service and therefore we are unable to provide tracking information for these orders. If you NEED your ORDER TO BE TRACKED then we highly recommend choosing the relevant 'Premium' shipping option for your destination at checkout. If you've paid for a tracked delivery service we'll include your tracking number in the order dispatch confirmation email.
To add a gift message to your order tell us what you'd like to say by filling out the 'Note To Seller' box during checkout. We'll write your message on a gift tag and include it in the packaging when we ship your order.
Gift wrapping & packaging
All our items are stamped with the Gaga Kidz logo before being gift wrapped and sealed in their very own cool little bag, all of which makes for a beautiful and unique gift.
Please see individual listings for exact sizing or check our 'size guide' at - www.gagakidz.com/size-guide
We use high quality soft 100% cotton brands for our bibs, mittens, beanie hats, bodysuits, rompers, t-shirts and women's sweatshirts. We use high quality brands for our kids sweatshirts and hoodies which are a cotton/polyester blend and are extremely soft and durable. Bodysuits, rompers, kids sweatshirts, hoodies and womens sweats all run true to size but we always recommend ordering a size larger if in any doubt. T-shirts run slightly big so please bear this in mind when ordering.
It is up to our discretion to choose which brand of blank garment we use to fulfill an order.
Gaga Kidz clothing can be washed and washed, and... you get the idea. But like you we want your threads to continue to look as fresh as the day you got them! When washing for the first time we recommend putting it through a cold or low heat wash (30 degrees). Wash inside out and hang to dry as soon as possible. Do not iron or bleach.
We are happy to discuss any wholesale requests - head over to the contact page to get in touch with us.
If there is a problem with your order
Every effort is made to ensure your Gaga Kidz order reaches you in perfect condition and we're sure it will. However if there's a problem with your order or your goods are damaged in any way. Simply send us a message and we’ll make sure to resolve your issue for you as quickly as possible. Refunds are always offered on damaged/faulty goods.
Copycats - we register ALL of our works with the UK copyright office. Gaga Kidz is a registered trademark and violators or copycats will be prosecuted to the full extent of the law and will be responsible for any and all legal fees. If you're a customer, please do not ask other shops to make our designs on their clothes. If you see our original designs being sold elsewhere then please report or ignore and instead buy directly from us. Keep it original. Thank you - Gaga Kidz.