FREE UK SHIPPING ON ORDERS OVER £30

FREQUENTLY ASKED QUESTIONS


Do you sell elsewhere?

Yes, we also sell on Etsy. You can find our store here - www.etsy.com/uk/shop/GagaKidz

 

Shipping information

We make every item freshly after you've placed the order and try our best to get it shipped within 1-2 business days. Most orders ship the same day.

Purchases in the UK are delivered (by default) via Royal Mail 1st Class and once handed over to the Post Office should take about 1-3 business days to reach you. We also offer a next business day delivery service for the UK.

International orders (by default) are via Royal Mail International Standard Air Mail, this does not include a tracking number. Once posted Royal Mail estimate 5-15 business days to reach Europe, and 7-20 business days for North America, Australia, NZ & South Africa, although it may take longer for local postal services to deliver. Delivery times to destinations other than these will take a minimum of 10 business days.

 

We highly recommend choosing the 'Premium' shipping option for international orders as this is a tracked service.

 

Customs & Import Fees

From January 1st 2021 the U.K. has left the EU. This is likely to affect any sales to customers in the EU.
 
When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
 
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country and the taxes, duties, and fees of the destination country. 
 
We are not tax professionals so cannot advise you on the exact amount (if any) to be paid. If in doubt we recommend checking with your local authority to find the tax rate and if there are any exclusions.
 
Gaga Kidz is not responsible for any additional charges that may apply after a purchase is completed.
 
Wrong address

Please take care to check your shipping address is correct as we are not responsible for orders posted to incorrectly given addresses.

 

Any extra costs caused by wrong addresses will be the customers. We do not accept any responsibility for re-issuing items sent out to any incorrect address unless the error is made by ourselves.

 

Gift message

To add a gift message to your order tell us what you'd like to say by filling out the 'Note To Seller' box during checkout. We'll print your message and include it in the packaging when we ship your order. 

 

Sizing details

Please see individual listings for exact sizing but we always recommend ordering a size larger if in any doubt. This is especially true when ordering custom/personalised items as these cannot be returned/exchanged.

 

It is up to our discretion to choose which brand of blank garment we use to fulfil an order. 

 

Care instructions

Gaga Kidz clothing can be washed and washed, and... you get the idea. But like you we want your threads to continue to look as fresh as the day you got them! When washing for the first time we recommend putting it through a cold or low heat wash (30 degrees). Wash inside out and hang to dry as soon as possible. Do not iron or bleach.

 

Wholesale availability

We are happy to discuss any wholesale requests - head over to the contact page to get in touch with us.

 

If there is a problem with your order

If you have any problems with your order or delivery just let us know, we're always here to help and will do our best to resolve any issues you may have.